Order Processing
Orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
Shipping Rates & Delivery Estimates
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Standard shipping: 4–8 business days
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Expedited shipping: 2–4 business days
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Express shipping: 1–2 business days
Shipping charges are calculated and displayed at checkout based on your delivery address and selected shipping method. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or other factors outside our control.
Shipment Confirmation & Tracking
You will receive a shipment confirmation email with tracking information once your order has shipped. Tracking updates may take up to 24–48 hours to appear.
Domestic Shipping (U.S.)
We currently ship to addresses within the 50 U.S. states. We do not ship to P.O. boxes for certain shipping methods; please provide a physical address when possible.
International Shipping
[If applicable: We currently ship to select international destinations. International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer and are not included in the item price or shipping cost.]
Lost, Stolen, or Delayed Packages
GringaStudio is not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout. If your tracking shows delivered but you have not received your package, please contact your local carrier and file a claim. We're happy to assist and can be reached at contact@gringastudio.com.
Incorrect Address
Please double-check your shipping address before completing checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately after placing your order, as we may not be able to make changes once an order has shipped.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery at contact@gringastudio.com with photos of the damaged item and packaging so we can resolve the issue promptly.